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GoTo Resolve vs GoToMyPC
June 20, 2023 | Author: Michael Stromann
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Stress-free unified IT management and support system. With affordable, built-in remote support, RMM, ticketing, and zero-trust architecture, GoTo Resolve allows you to consolidate multiple solutions, saving money and time.
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GoToMyPC is an alternative remote-access service that lets you access and control your computer from any web browser.
See also:
Top 10 Remote Support software
Top 10 Remote Support software
GoTo Resolve and GoToMyPC are both remote access software solutions developed by LogMeIn, but they serve different purposes and have distinct features. GoTo Resolve is a comprehensive IT service management (ITSM) platform designed to streamline and automate IT operations. It offers features such as incident management, problem management, change management, asset management, and knowledge management. GoTo Resolve is geared towards IT teams and service providers who need a robust ITSM solution to efficiently handle support tickets, track assets, and manage IT processes. On the other hand, GoToMyPC is primarily focused on remote desktop access, allowing users to connect to and control their computers remotely from anywhere. It offers features like remote file transfer, multi-monitor support, and secure remote access.
See also: Top 10 Remote Support software
See also: Top 10 Remote Support software
GoTo Resolve vs GoToMyPC in our news:
2012. Citrix released GoToAssist Service Desk
Citrix, a leading player in the virtualization market, is renowned for its web conferencing solutions such as the GoToMeeting family. Within this family, they also offer the remote support service GoToAssist. Today, Citrix has expanded its product lineup by introducing the online helpdesk system GoToAssist Service Desk. Instead of developing it from scratch, Citrix opted to integrate the impressive startup Beetil, which they acquired just last month. Beetil has always positioned itself as the world's most user-friendly ITIL service management tool. It provides a client portal for ticket submission and communication with support, a knowledge base, collaboration tools for support agents, and various ITIL features like change management, problem management, configuration management, and release management. Alongside the remote support tool and the Service Desk, the GoToAssist suite also includes an IT infrastructure monitoring tool.
2004. Citrix is testing Web conferencing service GoToMyPC
Citrix Online is aiming to expand its offerings beyond the popular GoToMyPC service for remote computer access by introducing a new web conferencing program. The company intends to launch a free preview version of GoToMeeting on Monday. This service empowers customers to deliver PowerPoint presentations, utilize applications, and engage in fundamental collaboration tasks via the web. The web conferencing market is becoming increasingly competitive, with WebEx dominating the space. Major software companies like Microsoft and Macromedia have also recognized the potential in this niche. Citrix Online aims to set its service apart by focusing on simplicity, as stated by Klaus Schauser, the Chief Technical Officer of the Santa Barbara-based company. Rather than overwhelming the service with intricate interactivity and polling features, GoToMeeting prioritizes the core elements of meetings: conversation and the visual presentation of PowerPoint slides.
