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ClickSoftware vs ServiceMax
July 24, 2023 | Author: Sandeep Sharma
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ClickSoftware improves the efficiency and effectiveness of field service organizations and mobile workforces. Real-time operational intelligence delivers real business value.
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ServiceMax delivers the future of field service, today. Its Field Service Management Software is powerful, easy-to-use, efficient, mobile, and collaborative. Imagine flawless field service. At ServiceMax, we help customers of all sizes perfect their service delivery process, drive revenue growth, and not just satisfy customers, but also delight them.
ClickSoftware and ServiceMax are both field service management solutions, but they have different approaches and feature sets. ClickSoftware focuses on optimizing and automating field service operations, offering features like scheduling, dispatching, workforce management, and mobile field service capabilities. It aims to improve the efficiency and productivity of field service teams by streamlining processes and providing real-time visibility into operations. On the other hand, ServiceMax is a comprehensive field service management platform that not only addresses scheduling and dispatching but also offers advanced capabilities like asset management, service contracts, inventory management, and IoT integration. ServiceMax aims to provide a holistic solution for service organizations to manage their assets and deliver exceptional service to customers.
See also: Top 10 Field Service software
See also: Top 10 Field Service software
ClickSoftware vs ServiceMax in our news:
2019. Salesforce acquired field service software ClickSoftware
Salesforce has made an impressive acquisition by purchasing ClickSoftware, a field service software company, for a substantial amount of $1.35 billion. This strategic move aims to enhance Salesforce's field service offering, which is part of its comprehensive Service Cloud suite. By integrating ClickSoftware, Salesforce envisions not only driving the growth of Service Cloud but also fostering innovation with Field Service Lightning, ultimately better serving the evolving needs of its customers. Interestingly, ClickSoftware predates Salesforce, having been established in 1997. After going public in 2000, the company underwent a transition to private ownership in 2015 through a deal with Francisco Partners, a private equity firm that acquired it for $438 million.
2016. GE acquired cloud service management app ServiceMax for $915 million
GE Digital has acquired ServiceMax, a cloud-based field service management company, for a total of $915 million. The acquisition is part of GE's strategic focus on the Industrial Internet of Things (IoT), where it aims to leverage sensor data from IoT-connected devices. GE is actively developing the Predix Platform, a foundation upon which companies can build applications that harness this sensor data. Through this acquisition, GE aims to provide customers with the necessary data to proactively maintain complex systems, such as MRI machines, wind turbines, and airplane engines. ServiceMax CEO Dave Yarnold expresses excitement over the acquisition, emphasizing the newfound resources for his company while still maintaining its autonomy within the larger organization.
2010. ServiceMax unveiled field service software for iPad
When the iPad was just released, we supposed 5 ways to use it for business. Here's another one: iPad is ideally suited to provide technical support in the field. For example, companies that supply equipment, often need to send a specialist to the installation place to inspect the equipment and solve the problem. Working with a netbook in such cases - is uncomfortable, but with the iPad you can even work standing on top of boiler or diesel generator. And the world's best application for such field support services is ServiceMax. It's one of the favorite SaaS-apps of Mark Benioff, Salesforce CEO. ServiceMax is built and running on Force.com platform. It's main investor is Salesforce, and it is very likely that soon the service will become a part of Salesforce, because it perfectly fit their main CRM system . ***
