ServiceMax unveiled field service software for iPad

When the iPad was just released, we supposed 5 ways to use it for business. Here's another one: iPad is ideally suited to provide technical support in the field. For example, companies that supply equipment, often need to send a specialist to the installation place to inspect the equipment and solve the problem. Working with a netbook in such cases - is uncomfortable, but with the iPad you can even work standing on top of boiler or diesel generator. And the world's best application for such field support services is ServiceMax. It's one of the favorite SaaS-apps of Mark Benioff, Salesforce CEO. ServiceMax is built and running on Force.com platform. It's main investor is Salesforce, and it is very likely that soon the service will become a part of Salesforce, because it perfectly fit their main CRM system .

ServiceMax for iPad allows technician to view and edit the schedule of his visits, plan the route on the map, ensure that visits to the client met the terms specified in SLA, view details of each service request, enter the new data, track time and other resources spent on the support issue, immediately create invoice to the client. Via ServiceMax he can also remotely access the knowledge base or to communicate with experts in the office using Salesforce Chatter.

See also: Top 10 Helpdesk software