Zoho Assist - the new tool for remote support

March 31, 2010 | Author: Michael Stromann
Zoho Assist

Zoho (as usuall very quietly) launched the new service Zoho Assist - the solution for remote customer support (primarily useful for software vendors). Of course, it's not the revolutionary service for Zoho because long ago they developed Zoho Meeting - the web-conferencing tool. And Zoho Assist is built on top of it. It works like this: support technician creates an online session and invites customer (via email). The customer clicks on the link in the mail, opens the session in the browser and (in one click) installs the small plugin for remote control. Then the technician can demonstrate his own desktop to customer or remotely control his computer.

Participants can communicate in built-in Zoho Chat or by phone (VoIP is not supported yet). They can also send each other files. In addition, Zoho Assist is equiped with tools for remote computer diagnostics.

Zoho Assist has an advanced screen-sharing tool. Browser viewer supports Flash, Java and ActiveX. In addition, you can broadcast the screen-sharing session on the site widget. All visitors can fill out a short form and to join the support session. For example, you can use this for training sessions.

Zoho Assist provides the free version for 2 participants, but it is limited to 5 sessions per month. Version without limitation costs $12/month per support technician (the number of clients participating in the sessions is not limited).

See also: Top 10 Remote Support software

Author: Michael Stromann
Michael is an expert in IT Service Management, IT Security and software development. With his extensive experience as a software developer and active involvement in multiple ERP implementation projects, Michael brings a wealth of practical knowledge to his writings. Having previously worked at SAP, he has honed his expertise and gained a deep understanding of software development and implementation processes. Currently, as a freelance developer, Michael continues to contribute to the IT community by sharing his insights through guest articles published on several IT portals. You can contact Michael by email stromann@liventerprise.com