SpiceWorks combines Service Desk, online-community and Marketplace

SpiceWorks - is an IT infrastructure management system for small businesses. It's currently being used by over 1,000,000 IT professionals. And one of the main reasons is that it's. The freemium model is absolutely fair as the advertising banner is displayed in the software web interface. But the most interesting thing about SpiceWorks - is an in-built community for IT professionals, which allows admins to solve many problems with the help of crowdsourcing. The community includes forum where you can ask for advice, groups for communication or collaboration, wiki with useful how-to articles and ratings of hardware and software with reviews. And, of course, this community is an excellent environment for running Marketplace, where IT vendors can promote their products (post special offers, news, articles) and communicate with their target audiences - IT professionals.



Although SpiceWorks requires software installation it works in a browser (it contains an in-built web server). The system is able to scan the local network and monitor the work of devices and software in it. If something happens, the system notifies the admin by email, Twitter or mobile client alert. Although SpiceWorks works only on Windows, it can monitor Mac / Linux computers in the network.



Of course, SpiceWorks contains Service desk to manage IT assets and control user requests. The system allows you to set ticket handling rules, assign ticket owner and collaborate on tickets. Users can add requests by email or on the User Portal.

See also: Top 10 Helpdesk software