New Saleseforce Chatter: extranet groups, real-time chat, screen-sharing, HTML5

August 31, 2011 | Author: Adam Levine
Salesforce Chatter chat

Your company still don't use the (free) Chatter? Then Salesforce is coming to you. Today, the company has introduced the new version of this social collaboration tool. The new Chatter absorbed the functionality of the web-conferencing tool DimDim, that Salesforce acquired earlier this year. Now Chatter allows to see the online status of other users, communicate with them in real-time chat and even start screen-sharing sessions. The chat and screen-sharing support the group mode. In addition, Chatter now allows you to collaborate not only internally but also with external users. Now you can create an private group and invite your customers and partners to it.

Salesforce Chatter groups

With the new REST API (which is called the Chatter Connect) it will be easier to integrate Chatter with external systems. First of all - with MS Sharepoint. Now you can embed Chatter Sharepoint streams into Sharepoint MySite or TeamSite and collaborate on files stored in Sharepoint.

Salesforce Chatter iPad

Another big upgrade is the new HTML5 mobile interface - Touch.Salesforce.com. The interface supports any mobile devices with touchscreen. Moreover, such interface was designed not only for Chatter, but also for Salesforce CRM and Service Cloud. This is yet another sign that HTML5 interfaces are replacing the native mobile apps.

The new features are coming in early 2012.

See also: Top 10 Enterprise Social Software

Author: Adam Levine
Adam is an expert in project management, collaboration and productivity technologies, team management, and motivation. With an extensive background working at prestigious companies such as Microsoft and Accenture, Adam's in-depth knowledge and experience in the field make him a sought-after professional. Currently, he has ventured into entrepreneurship, owning a thriving consulting and training agency where he imparts invaluable insights and practical strategies to individuals and organizations, empowering them to achieve their goals and maximize their potential. You can contact Adam via email adam@liventerprise.com