New Saleseforce Chatter: extranet groups, real-time chat, screen-sharing, HTML5
August 31, 2011 | Author: Adam Levine
Your company still don't use the (free) Chatter? Then Salesforce is coming to you. Today, the company has introduced the new version of this social collaboration tool. The new Chatter absorbed the functionality of the web-conferencing tool DimDim, that Salesforce acquired earlier this year. Now Chatter allows to see the online status of other users, communicate with them in real-time chat and even start screen-sharing sessions. The chat and screen-sharing support the group mode. In addition, Chatter now allows you to collaborate not only internally but also with external users. Now you can create an private group and invite your customers and partners to it.
With the new REST API (which is called the Chatter Connect) it will be easier to integrate Chatter with external systems. First of all - with MS Sharepoint. Now you can embed Chatter Sharepoint streams into Sharepoint MySite or TeamSite and collaborate on files stored in Sharepoint.
Another big upgrade is the new HTML5 mobile interface - Touch.Salesforce.com. The interface supports any mobile devices with touchscreen. Moreover, such interface was designed not only for Chatter, but also for Salesforce CRM and Service Cloud. This is yet another sign that HTML5 interfaces are replacing the native mobile apps.
The new features are coming in early 2012.
See also: Top 10 Enterprise Social Software