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UserEcho vs UserVoice
June 11, 2023 | Author: Sandeep Sharma
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UserEcho offers everything you need to let customer conversations flow seamlessly across different channels, creating a better experience for both your business and your customers.
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Product feedback management software for growing SaaS companies. A single, centralized product feedback solution that gives you everything you need to gather, aggregate, analyze, and follow through on feedback from customers and internal teams.
UserEcho and UserVoice are both customer feedback and support platforms that help businesses gather and manage customer feedback, engage with their users, and provide support.
UserEcho provides a comprehensive set of tools for collecting and analyzing customer feedback, including features like idea management, voting, forums, and knowledge base. It allows businesses to track and prioritize customer suggestions, respond to feedback, and collaborate with users to improve their products and services. UserEcho also offers customer support features like ticket management and live chat, enabling businesses to provide timely assistance to their customers.
UserVoice, on the other hand, focuses on gathering and prioritizing customer feedback through a voting system. It provides a platform for customers to submit ideas, vote on existing ideas, and leave feedback. UserVoice offers integrations with various customer support tools, allowing businesses to streamline their feedback management and support processes. It also provides analytics and reporting features to help businesses understand customer sentiment and make data-driven decisions.
See also: Top 10 Self-Service software
UserEcho provides a comprehensive set of tools for collecting and analyzing customer feedback, including features like idea management, voting, forums, and knowledge base. It allows businesses to track and prioritize customer suggestions, respond to feedback, and collaborate with users to improve their products and services. UserEcho also offers customer support features like ticket management and live chat, enabling businesses to provide timely assistance to their customers.
UserVoice, on the other hand, focuses on gathering and prioritizing customer feedback through a voting system. It provides a platform for customers to submit ideas, vote on existing ideas, and leave feedback. UserVoice offers integrations with various customer support tools, allowing businesses to streamline their feedback management and support processes. It also provides analytics and reporting features to help businesses understand customer sentiment and make data-driven decisions.
See also: Top 10 Self-Service software
UserEcho vs UserVoice in our news:
2011. UserVoice turns customer support into the Game
The average customer service worker hardly gets pleasure of his work. These stupid customers with their stupid questions or too nervous customers can make anyone crazy. Knowing this, the developers of helpdesk-service UserVoice used the game mechanics to make work of the support staff more interesting and their customers - more happy. In UserVoice support specialists play against each other earning points. For each response support person gets bonus, and if he responded quickly (within one hour) - points are tripled. And if the customer is satisfied with the answer, he may give the support rep the kudos that costs a lot of points. Boss may give an award to the support champion every week. Or may not, because this game is interesting itself. ***
