Productboard vs UserVoice

May 17, 2023 | Author: Sandeep Sharma
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Productboard
Productboard
Productboard helps product teams understand what customers need, prioritize what to build next, and align everyone around the roadmap.
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UserVoice
UserVoice
Product feedback management software for growing SaaS companies. A single, centralized product feedback solution that gives you everything you need to gather, aggregate, analyze, and follow through on feedback from customers and internal teams.
Productboard and UserVoice are both popular product management and customer feedback platforms, but they have distinct differences in their features and approach. Productboard is known for its comprehensive product management solution that helps teams prioritize, plan, and execute product development. It offers features such as customer feedback collection, roadmapping, user research, and product analytics. Productboard focuses on providing a centralized platform for product teams to gather insights, prioritize features, and align on product strategy. On the other hand, UserVoice is a customer feedback and support platform that enables businesses to gather and manage customer feedback, provide self-service support, and track customer satisfaction. UserVoice places a strong emphasis on engaging customers in the feedback process and supporting their needs.

See also: Top 10 Self-Service software
Productboard vs UserVoice in our news:

2011. UserVoice turns customer support into the Game


The average customer service worker hardly gets pleasure of his work. These stupid customers with their stupid questions or too nervous customers can make anyone crazy. Knowing this, the developers of helpdesk-service UserVoice used the game mechanics to make work of the support staff more interesting and their customers - more happy. In UserVoice support specialists play against each other earning points. For each response support person gets bonus, and if he responded quickly (within one hour) - points are tripled. And if the customer is satisfied with the answer, he may give the support rep the kudos that costs a lot of points. Boss may give an award to the support champion every week. Or may not, because this game is interesting itself. ***

Author: Sandeep Sharma
Sandeep is a marketing expert with a wealth of knowledge in various domains: customer relationship management, social media management, advertising, search engine optimization, website building, Sandeep has established himself as a multifaceted professional. He honed his skills while working at Salesforce and Hubspot, where he gained invaluable insights into the industry. Now, as the proud owner of a small advertising consulting agency, Sandeep continues to provide innovative and effective strategies to businesses, helping them thrive in the competitive landscape of digital marketing. You can contact Sandeep via email sandeep@liventerprise.com