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LivePerson vs Twilio
June 10, 2023 | Author: Sandeep Sharma
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LivePerson creates meaningful, real time customer connections that help businesses increase conversions and improve consumer experience.
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Twilio powers personalized interactions and trusted global communications to connect you with customers.
LivePerson and Twilio are both prominent platforms in the realm of customer engagement and communication, but they serve different purposes and cater to different aspects of business operations. LivePerson specializes in conversational commerce and customer service automation, offering features like live chat, AI-powered chatbots, and messaging capabilities across multiple channels. It focuses on facilitating real-time, personalized interactions between businesses and their customers, aiming to enhance customer experience and drive sales conversions.
On the other hand, Twilio is a cloud communications platform that provides a wide range of APIs and tools for building and integrating communication solutions into applications. Twilio offers services for SMS messaging, voice calls, video conferencing, and omnichannel communication. It focuses on providing developers with the building blocks to create custom communication experiences and enable businesses to engage with customers through various channels.
See also: Top 10 Live Chat platforms
On the other hand, Twilio is a cloud communications platform that provides a wide range of APIs and tools for building and integrating communication solutions into applications. Twilio offers services for SMS messaging, voice calls, video conferencing, and omnichannel communication. It focuses on providing developers with the building blocks to create custom communication experiences and enable businesses to engage with customers through various channels.
See also: Top 10 Live Chat platforms
LivePerson vs Twilio in our news:
2014. LivePerson buys co-browsing tool Synchronite
Customer service chat provider LivePerson has acquired German startup Synchronite in order to obtain its co-browsing and video-chat technology. This acquisition is expected to enhance LivePerson's real-time customer service offering by enabling agents to view the customer's screen, enabling them to provide guidance in tasks such as form filling, completing purchases, and other functionalities on the client's website. Other companies operating in a similar space include Unblu, LiveLook, and Firefly. The specific purchase price for Synchronite, based in Mannheim, has not been disclosed.
