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LivePerson vs Nuance
July 03, 2023 | Author: Sandeep Sharma
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LivePerson creates meaningful, real time customer connections that help businesses increase conversions and improve consumer experience.
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Nuance Power PDF is the ultimate PDF solution. Perfect for the individual or the enterprise, Power PDF lets you create, edit, annotate and share PDF documents. Power PDF is exceptionally easy to use, and comes at a fraction of the price you’d expect with a perpetual license approach you'll love.
LivePerson and Nuance are both prominent companies in the field of conversational AI and customer engagement, but they offer different solutions and approaches. LivePerson specializes in live chat and messaging platforms, enabling businesses to engage with their customers in real-time through various digital channels. Their solutions focus on enhancing customer interactions, providing personalized support, and driving customer engagement and satisfaction. On the other hand, Nuance is known for its advanced speech recognition and natural language processing technologies. They provide AI-powered solutions for virtual assistants, voice biometrics, and conversational IVR (Interactive Voice Response) systems. Nuance's technologies are often integrated into call center operations, enhancing customer experiences and streamlining interactions through voice-based channels.
See also: Top 10 Live Chat platforms
See also: Top 10 Live Chat platforms
LivePerson vs Nuance in our news:
2016. Nuance releases new version of its PDF alternative
Nuance has unveiled PDF 2, an upgraded version of its PDF application designed to simplify the usage of PDFs within enterprise workflows and across various enterprise applications. This latest iteration of the Nuance PDF application enhances usability, compatibility, and security. It specifically addresses the increasing adoption of Windows 10 and the utilization of convertible laptop devices like the Microsoft Surface. Nuance Power PDF 2 maximizes the capabilities of Windows 10 and hybrid devices, providing customers with a fresh approach to document interaction. The application offers a range of tools for annotating, marking up, signing, securing, redacting, and compressing PDFs. It also facilitates the creation and handling of PDF forms, making editing, publishing, and converting files from Word to PDF and vice versa a seamless process.
2014. LivePerson buys co-browsing tool Synchronite
Customer service chat provider LivePerson has acquired German startup Synchronite in order to obtain its co-browsing and video-chat technology. This acquisition is expected to enhance LivePerson's real-time customer service offering by enabling agents to view the customer's screen, enabling them to provide guidance in tasks such as form filling, completing purchases, and other functionalities on the client's website. Other companies operating in a similar space include Unblu, LiveLook, and Firefly. The specific purchase price for Synchronite, based in Mannheim, has not been disclosed.
