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LiveChat vs Tidio
June 05, 2023 | Author: Sandeep Sharma
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Live chat software for business. Intelligent customer engagement, real-time website monitoring and live help/live support tools. Quickly respond to your customers and handle several chats at once using the chat improvements. Keep the communication going and handle cases via tickets.
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Connect with your customers instantly. Easy to use live chat boosted with chatbots for customer satisfaction, increasing sales, generating leads
LiveChat and Tidio are both popular live chat software solutions that enable businesses to engage with their website visitors in real-time. While they share common functionalities, there are notable differences between the two platforms. LiveChat offers a robust set of features, including advanced reporting and analytics, chat routing, and integration options with CRM and help desk tools. Tidio, on the other hand, focuses on simplicity and ease of use, providing a user-friendly interface, chatbots, and a range of customization options.
See also: Top 10 Live Chat platforms
See also: Top 10 Live Chat platforms
LiveChat vs Tidio in our news:
2022. Tidio raises $25M to automate customer service interactions
Tidio, a platform striving to provide comprehensive customer communication solutions across various channels such as email and SMS, has successfully raised $25 million in funding. Tidio offers a combination of live chat apps, AI-powered chatbots, and analytics to enable companies, including smaller ones without dedicated staff, to efficiently scale their customer service operations. While customer service automation platforms like Tidio are not groundbreaking innovations, several similar options exist in the market. For instance, Ultimate.ai is a platform that utilizes data ingestion and bot-building capabilities, while Ushur facilitates the creation of AI-based communication flows for businesses. Ada is another player in this category, offering chatbots powered by a natural language processing engine.
