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Genesys vs LivePerson
June 10, 2023 | Author: Sandeep Sharma
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Genesys provides scalability, agility and security. Genesys cloud contact center solutions can improve your customer's journey by increasing personalization and by delivering consistent, connected customer experiences across touchpoints. We meet your customers’ specific channel preferences, such as mobile, SMS and social. Choosing a cloud contact center solution can help your organization achieve these objectives while getting to market faster, and with more flexibility.
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LivePerson creates meaningful, real time customer connections that help businesses increase conversions and improve consumer experience.
Genesys and LivePerson are both leading platforms in the field of customer experience and engagement, but they offer distinct features and cater to different aspects of customer interactions. Genesys is a comprehensive customer experience platform that provides a wide range of solutions for contact center management, omnichannel engagement, workforce optimization, and analytics. It focuses on enabling organizations to deliver seamless and personalized customer experiences across multiple channels, including voice, chat, email, and social media. Genesys is well-suited for large enterprises that require robust contact center capabilities and sophisticated customer journey management.
On the other hand, LivePerson specializes in conversational commerce and customer service automation. It offers features like AI-powered chatbots, live chat, and messaging capabilities across various channels. LivePerson aims to facilitate real-time, personalized interactions between businesses and customers, enhancing customer experience and driving sales conversions. It is particularly suitable for businesses seeking to automate customer service interactions and enable conversational commerce.
See also: Top 10 Live Chat platforms
On the other hand, LivePerson specializes in conversational commerce and customer service automation. It offers features like AI-powered chatbots, live chat, and messaging capabilities across various channels. LivePerson aims to facilitate real-time, personalized interactions between businesses and customers, enhancing customer experience and driving sales conversions. It is particularly suitable for businesses seeking to automate customer service interactions and enable conversational commerce.
See also: Top 10 Live Chat platforms
Genesys vs LivePerson in our news:
2021. Genesys acquires Bold360 from LogMeIn
Genesys, a prominent global provider of contact center solutions, has successfully concluded the acquisition of Bold360 from LogMeIn, thus advancing its vision of Experience as a Service(SM). Bold360 is renowned for its cutting-edge digital capabilities, including customer chat, conversational AI, dynamic knowledge base, and intuitive agent experience. Through the integration of Bold360's complementary features with the Genesys AI and data platform, as well as its partner ecosystem, Genesys empowers companies to deliver seamless, context-based, and personalized experiences across all aspects of their business and channels. By incorporating Bold360, Genesys accelerates its vision for Experience as a Service, reimagining how empathy can intricately connect marketing, sales, and service experiences to benefit customers.
2014. LivePerson buys co-browsing tool Synchronite
Customer service chat provider LivePerson has acquired German startup Synchronite in order to obtain its co-browsing and video-chat technology. This acquisition is expected to enhance LivePerson's real-time customer service offering by enabling agents to view the customer's screen, enabling them to provide guidance in tasks such as form filling, completing purchases, and other functionalities on the client's website. Other companies operating in a similar space include Unblu, LiveLook, and Firefly. The specific purchase price for Synchronite, based in Mannheim, has not been disclosed.
