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Fider vs UserVoice
June 09, 2023 | Author: Sandeep Sharma
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Feedback portal that helps you build better products. Give your customers a voice and let them tell you what they need. Spend less time guessing and more time building the right product.
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Product feedback management software for growing SaaS companies. A single, centralized product feedback solution that gives you everything you need to gather, aggregate, analyze, and follow through on feedback from customers and internal teams.
Fider and UserVoice are both feedback management platforms that help businesses collect and prioritize customer feedback. However, they differ in terms of features and target audience.
Fider is a modern and open-source feedback platform that focuses on simplicity and customization. It offers features such as feedback submission, voting, and commenting, allowing users to gather input from their customers and stakeholders. Fider's key strength lies in its flexibility and ease of customization, as it provides developers with the ability to modify and extend its functionality according to their specific needs. It also offers integrations with popular collaboration tools to streamline the feedback management process.
UserVoice, on the other hand, is a comprehensive customer feedback and support platform that caters to businesses of all sizes. It offers a range of features including feedback collection, idea prioritization, ticket management, knowledge base, and customer support tools. UserVoice provides a more robust and structured approach to feedback management, with advanced features like sentiment analysis, user segmentation, and customer satisfaction tracking. It also offers integrations with various CRM and helpdesk systems for enhanced customer support capabilities.
See also: Top 10 Self-Service software
Fider is a modern and open-source feedback platform that focuses on simplicity and customization. It offers features such as feedback submission, voting, and commenting, allowing users to gather input from their customers and stakeholders. Fider's key strength lies in its flexibility and ease of customization, as it provides developers with the ability to modify and extend its functionality according to their specific needs. It also offers integrations with popular collaboration tools to streamline the feedback management process.
UserVoice, on the other hand, is a comprehensive customer feedback and support platform that caters to businesses of all sizes. It offers a range of features including feedback collection, idea prioritization, ticket management, knowledge base, and customer support tools. UserVoice provides a more robust and structured approach to feedback management, with advanced features like sentiment analysis, user segmentation, and customer satisfaction tracking. It also offers integrations with various CRM and helpdesk systems for enhanced customer support capabilities.
See also: Top 10 Self-Service software
Fider vs UserVoice in our news:
2011. UserVoice turns customer support into the Game
The average customer service worker hardly gets pleasure of his work. These stupid customers with their stupid questions or too nervous customers can make anyone crazy. Knowing this, the developers of helpdesk-service UserVoice used the game mechanics to make work of the support staff more interesting and their customers - more happy. In UserVoice support specialists play against each other earning points. For each response support person gets bonus, and if he responded quickly (within one hour) - points are tripled. And if the customer is satisfied with the answer, he may give the support rep the kudos that costs a lot of points. Boss may give an award to the support champion every week. Or may not, because this game is interesting itself. ***
