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Drift vs Intercom
June 08, 2023 | Author: Sandeep Sharma
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Drift is the new way businesses buy from businesses. Try our conversational marketing & sales tools designed to make buying easier today, totally free.
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Customer messaging platform which allows businesses to communicate with prospective and existing customers within their app, on their website, through social media, or via email.
Drift and Intercom are both popular customer messaging platforms, but they have distinct differences in their features and approaches.
Drift is primarily known for its conversational marketing capabilities. It offers live chat, chatbots, and email marketing automation tools to engage website visitors, capture leads, and nurture customer relationships. Drift focuses on real-time conversations and personalized messaging to drive conversions and improve customer experience.
Intercom, on the other hand, is a comprehensive customer messaging platform that provides live chat, in-app messaging, email marketing, and customer support features. It offers a robust suite of tools for engaging and communicating with customers at different stages of the customer lifecycle. Intercom emphasizes targeted messaging, customer segmentation, and automation to deliver personalized and timely interactions.
Additionally, Intercom places a strong emphasis on customer support and has built-in ticketing and knowledge base functionalities, making it suitable for businesses with more complex support needs.
See also: Top 10 Live Chat platforms
Drift is primarily known for its conversational marketing capabilities. It offers live chat, chatbots, and email marketing automation tools to engage website visitors, capture leads, and nurture customer relationships. Drift focuses on real-time conversations and personalized messaging to drive conversions and improve customer experience.
Intercom, on the other hand, is a comprehensive customer messaging platform that provides live chat, in-app messaging, email marketing, and customer support features. It offers a robust suite of tools for engaging and communicating with customers at different stages of the customer lifecycle. Intercom emphasizes targeted messaging, customer segmentation, and automation to deliver personalized and timely interactions.
Additionally, Intercom places a strong emphasis on customer support and has built-in ticketing and knowledge base functionalities, making it suitable for businesses with more complex support needs.
See also: Top 10 Live Chat platforms
