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Drift vs Freshchat
June 04, 2023 | Author: Sandeep Sharma
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Drift is the new way businesses buy from businesses. Try our conversational marketing & sales tools designed to make buying easier today, totally free.
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Freshchat is a modern live chat software built to help acquire, engage, and support customers on web, mobile, or social messengers.
Drift and Freshchat are both popular customer messaging platforms that enable businesses to engage with their website visitors and provide real-time support, but they have some key differences in terms of features and focus.
Drift is known for its conversational marketing approach, focusing on using AI-powered chatbots and live chat to engage with website visitors, qualify leads, and schedule sales meetings. It offers advanced features like personalized messaging, targeted campaigns, and chatbot automation to drive customer engagement and generate more qualified leads. Drift also provides integrations with other marketing and sales tools to streamline the customer journey.
Freshchat, on the other hand, is a customer messaging software that emphasizes omnichannel communication. It allows businesses to interact with customers across various channels, including website chat, social media, email, and mobile apps. Freshchat provides features like chat routing, chat history, canned responses, and chatbots to deliver efficient and consistent customer support experiences. It also offers robust analytics and reporting capabilities to track chat performance and customer satisfaction.
See also: Top 10 Live Chat platforms
Drift is known for its conversational marketing approach, focusing on using AI-powered chatbots and live chat to engage with website visitors, qualify leads, and schedule sales meetings. It offers advanced features like personalized messaging, targeted campaigns, and chatbot automation to drive customer engagement and generate more qualified leads. Drift also provides integrations with other marketing and sales tools to streamline the customer journey.
Freshchat, on the other hand, is a customer messaging software that emphasizes omnichannel communication. It allows businesses to interact with customers across various channels, including website chat, social media, email, and mobile apps. Freshchat provides features like chat routing, chat history, canned responses, and chatbots to deliver efficient and consistent customer support experiences. It also offers robust analytics and reporting capabilities to track chat performance and customer satisfaction.
See also: Top 10 Live Chat platforms
