Bitrix24 vs Freshsales

2020. Freshworks relaunches its CRM service



Freshworks, the company specializing in customer and employee engagement solutions that encompass a wide range of products, including call center software, customer support tools, HR solutions, and marketing automation services, has announced the launch of its latest offering: Freshworks CRM. Developed on the foundation of the newly introduced Freshworks Neo platform, this new service aims to equip sales and marketing teams with comprehensive tools for gaining valuable insights into their customer base, leveraging the power of machine learning to enhance predictive capabilities. Freshworks CRM essentially represents a rebranding of the company's Freshsales service, complemented by the advanced features of its Freshmarketer marketing automation tool.


2014. Bitrix24 launches inter-company social messenger



The social collaboration tool Bitrix24 is introducing a new, complimentary instant messenger called Bitrix24.Network. This messenger facilitates seamless communication and collaboration among users from various companies, similar to the concept of "Skype for business." Users can establish free collaboration workspaces with both private and group chats, as well as engage in audio and video calls. Additionally, Bitrix24.Network will soon incorporate features such as file sharing, online document editing, and other tools that are already available in Bitrix24. Furthermore, Bitrix24 has incorporated an internal email server, powered by Yandex Mail, enabling the creation of mailboxes under the domain @bitrix24.com (or any custom domain) for each employee, with the option to add business mail to the portal menu.


2013. Bitrix24 adds VoIP-webphone, live CRM stream, collaborative folders



Bitrix24, the versatile social intranet service, is launching its latest version. This new version introduces the ability to make customer calls directly from the system's web interface using a webRTC-softphone. These calls are recorded and logged in the customer profiles, and you also have the option to store call records. Bitrix24 utilizes Zingaya as its VoIP provider, offering even lower VoIP fees compared to Skype. Previously, Bitrix only allowed internal calls between colleagues within the company and relied on other desktop IP telephony applications like Skype, Lync, or others for external calls. The second new feature is the introduction of a separate activity stream in the CRM section. This stream enables real-time tracking of deals, salesperson activities, and customer interactions. Additionally, Bitrix24 Drive, the app that facilitates file synchronization between local machines and the intranet, has added a new collaboration feature. Previously, it allowed you to store all documents and files in the cloud, edit them offline, and sync changes once you connect to the internet. Now, this functionality extends to shared folders as well, enhancing collaboration within the platform.


2012. Bitrix24 - the most pumped up Facebook for Enterprise on the market



Russian intranet portal maker 1C-Bitrix is taking on Chatter, Yammer, Socialcast and other social intranet services with its latest product Bitrix24. And this service is not just yet another "Facebook for Enterprise" clone. It's created in the unique style of 1C-Bitrix. In fact Bitrix24 looks like "Facebook for Enterprise" only at first glance - on the home page there is an activity stream where you can post messages and comments and see the latest actions in the system. But under the hood of this home page you will find the common (for 1C-Bitrix) set of million functions: tasks, file storage (with version control), calendar, photo galleries, instant messager, extranet, CRM, workflow builder, time tracker, profiles, reports, mobile version ... Of course, it's cool on the one hand. But on the other - too heavy for SaaS. And during the first real stress test (on the release day) the service experienced big problems with scalability. ***