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BMC Helix vs Samanage
June 04, 2023 | Author: Michael Stromann
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BMC Helix ITSM (formerly BMC Remedy) combines the latest in digital and cognitive automation technologies to transform best-practice ITSM principles you’ve come to appreciate from Remedy, enabling you to provide superior service management across multi-cloud environments that is intelligent and predictive.
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Samanage is a cloud-based IT service desk and asset management platform that reduces your workload and helps you deliver fast, quality service. Reduce workload & prioritize service delivery time. Get full visibility & control of all hardware and software.
BMC Helix and Samanage are both popular IT service management (ITSM) solutions, but they have notable differences in terms of features, scalability, and vendor reputation.
BMC Helix is a comprehensive ITSM platform offered by BMC Software, a well-established provider of enterprise software solutions. It provides a wide range of ITSM capabilities, including incident management, problem management, change management, asset management, and service catalog. BMC Helix is known for its robustness and scalability, making it suitable for large enterprises with complex IT environments.
Samanage, on the other hand, is a cloud-based ITSM platform that focuses on ease of use and flexibility. It offers features such as incident management, problem management, change management, asset management, and service catalog. Samanage is popular among organizations of various sizes, including small and medium-sized businesses, due to its user-friendly interface and customizable workflows.
One key factor to consider is the reputation and track record of the vendors. BMC Software has a long history and is known for its enterprise-grade solutions, while Samanage has gained recognition as a reliable and customer-centric ITSM provider.
See also: Top 10 IT Service Desk software
BMC Helix is a comprehensive ITSM platform offered by BMC Software, a well-established provider of enterprise software solutions. It provides a wide range of ITSM capabilities, including incident management, problem management, change management, asset management, and service catalog. BMC Helix is known for its robustness and scalability, making it suitable for large enterprises with complex IT environments.
Samanage, on the other hand, is a cloud-based ITSM platform that focuses on ease of use and flexibility. It offers features such as incident management, problem management, change management, asset management, and service catalog. Samanage is popular among organizations of various sizes, including small and medium-sized businesses, due to its user-friendly interface and customizable workflows.
One key factor to consider is the reputation and track record of the vendors. BMC Software has a long history and is known for its enterprise-grade solutions, while Samanage has gained recognition as a reliable and customer-centric ITSM provider.
See also: Top 10 IT Service Desk software
BMC Helix vs Samanage in our news:
2015. SaaS ITSM service Samanage raises $16M
Samanage, the SaaS platform designed to assist customers in managing various internal assets, has recently disclosed securing $16 million in Series B investment. While the company initially focused on IT asset management, founder and CEO Doron Gordon emphasizes that the technology can be employed to manage assets across all departments within an organization, regardless of their relation to IT. Gordon envisions that after successfully organizing IT assets, the company can expand its reach to encompass HR, finance, facilities, and operations. This expansion brings Samanage into direct competition with established players like Zendesk, Freshdesk, and Salesforce.com.
