Asterisk vs FusionPBX

July 29, 2023 | Author: Adam Levine
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Asterisk
An open source telephony switching and private branch exchange service for Linux. Information on downloading, installation of and support for the product. Asterisk is like a box of Legos for people who want to create communications applications. It includes all the building blocks needed to create a PBX, an IVR system, a conference bridge and virtually any other communications app you can imagine.
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FusionPBX
FusionPBX can be used as a highly available single or domain based multi-tenant PBX, carrier grade switch, call center server, fax server, voip server, voicemail server, conference server, voice application server, appliance framework and more. FreeSWITCHâ„¢ is a highly scalable, multi-threaded, multi-platform communication platform.
Asterisk and FusionPBX are both popular open-source telephony platforms used for building and managing communication systems. However, they have some key differences that set them apart in terms of functionality and usability.

1. Core Functionality: Asterisk is primarily a telephony engine and toolkit that provides the foundation for building communication applications. It offers a wide range of features, including call routing, voicemail, conferencing, and support for various VoIP protocols. While it is powerful and flexible, setting up and configuring Asterisk typically requires more technical expertise. On the other hand, FusionPBX is a complete, user-friendly PBX (Private Branch Exchange) system built on top of Asterisk. It provides a web-based interface that simplifies the management and configuration of the Asterisk system, making it more accessible to users with less technical knowledge.

2. User Interface: As mentioned, Asterisk relies heavily on configuration files and a command-line interface for setup and administration. This can be challenging for those unfamiliar with the intricacies of Asterisk's configuration syntax. In contrast, FusionPBX offers a web-based GUI (Graphical User Interface) that streamlines the process of managing the telephony system. Administrators can easily configure extensions, trunks, IVRs (Interactive Voice Response), and other features through the user-friendly interface, making it more convenient for businesses and organizations seeking a ready-to-use PBX solution.

3. Customization and Extensibility: Asterisk is renowned for its extensive customization capabilities. It allows developers to create custom dial plans, applications, and integrations, making it suitable for complex and unique communication needs. However, this flexibility comes at the cost of complexity, and inexperienced users might find it overwhelming. FusionPBX, while offering a user-friendly interface, also allows for some customization and extension through its plugin system. Though it might not be as versatile as pure Asterisk, it strikes a balance between ease of use and customization options, catering to a broader audience looking for a more straightforward PBX solution.

See also: Top 10 Business Phone systems
Author: Adam Levine
Adam is an expert in project management, collaboration and productivity technologies, team management, and motivation. With an extensive background working at prestigious companies such as Microsoft and Accenture, Adam's in-depth knowledge and experience in the field make him a sought-after professional. Currently, he has ventured into entrepreneurship, owning a thriving consulting and training agency where he imparts invaluable insights and practical strategies to individuals and organizations, empowering them to achieve their goals and maximize their potential. You can contact Adam via email adam@liventerprise.com