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Amazon Connect vs RingCentral
June 10, 2023 | Author: Adam Levine
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Amazon Connect provides a seamless omnichannel experience through a single unified contact center for voice, chat, and task management.
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All your communications on one platform. Team messaging with file sharing, tasks and more. All-in-one cloud phone, team messaging & video conferencing. HD-quality video conferencing with screen sharing. Outbound and inbound contact center and digital customer engagement.
Amazon Connect and RingCentral are both cloud-based communication platforms, but they have distinct features and target different customer segments. Amazon Connect is a customer contact center service provided by Amazon Web Services (AWS). It offers a scalable and flexible solution for setting up contact centers and customer service operations, providing features like IVR, call routing, and integration with other AWS services. On the other hand, RingCentral is a comprehensive cloud communications and collaboration platform designed for businesses of all sizes. It offers a wide range of communication tools, including voice, video, messaging, and team collaboration features. RingCentral focuses on providing a unified communication experience across various channels and devices, with integrations to popular business applications.
See also: Top 10 Call Center software
See also: Top 10 Call Center software
Amazon Connect vs RingCentral in our news:
2019. Avaya partners with RingCentral to provide cloud offering
After extensive deliberation regarding sale and merger possibilities, Avaya has recently announced a significant strategic partnership with a $500 million contribution from RingCentral. Avaya, having emerged from a bankruptcy filing in 2017, now faces increasing competition from industry giants such as Microsoft Corp and Amazon Web Services. These competitors provide comparable communication services through software deployed within cloud data centers—an area where Avaya has encountered challenges, unlike RingCentral, which is a key player in the field. As part of the agreement, Avaya will leverage RingCentral's expertise in cloud technology to offer a new comprehensive solution. Both companies will contribute funds towards the sales and marketing efforts of this cloud-based product.
2007. RingCentral allows to manage your calls, save money with VoIP
RingCentral, the phone call management service, is introducing a range of VoIP plans known as DigitalLine, providing users with the flexibility to utilize VoIP alongside or in place of their existing landlines. The implementation of the new VoIP system is straightforward and user-friendly. Users have the option to configure incoming calls to be received through VoIP, enabling them to manage and receive phone calls even when they are away from their landline. Additionally, various minute packages are available for making outgoing calls using VoIP, including an unlimited plan for outgoing VoIP calls at an approximate cost of $25 per month. Unlike consumer-oriented VoIP services such as Vonage, Skype, or Comcast's DigitalVoice, RingCentral is primarily targeting the multi-line business community that seeks to efficiently handle multiple lines without the need for additional hardware or staff. This solution is particularly beneficial for small business owners as it offers extensive customization options for handling incoming calls, including the ability to establish advanced rules or dynamically redirect calls using the SoftPhone, a virtual phone call manager.
