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Amazon Chime vs Amazon Connect
May 17, 2023 | Author: Adam Levine
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Amazon Chime is a secure, real-time, unified communications service that transforms meetings by making them more efficient and easier to conduct. The service delivers high-quality audio and video through an application that is easy to use and stays in sync across all of your devices. With Amazon Chime, meetings start on time, and a visual roster makes them easy to manage.
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Amazon Connect provides a seamless omnichannel experience through a single unified contact center for voice, chat, and task management.
Amazon Chime and Amazon Connect are both communication and collaboration solutions offered by Amazon Web Services (AWS), but they cater to different use cases and offer distinct features. Amazon Chime is a unified communications service that focuses on virtual meetings, audio conferencing, and chat-based collaboration. It offers features such as high-quality video and audio calls, screen sharing, chat rooms, and integration with other productivity tools. Amazon Chime is suitable for organizations seeking a reliable and user-friendly platform for remote collaboration and communication. On the other hand, Amazon Connect is a cloud-based contact center service designed to enable customer service interactions through voice and chat channels. It provides features like intelligent routing, real-time analytics, IVR (Interactive Voice Response), and integration with CRM systems. Amazon Connect is ideal for businesses looking to build scalable and efficient contact center solutions to handle customer interactions.
See also: Top 10 Videoconferencing software
See also: Top 10 Videoconferencing software
Amazon Chime vs Amazon Connect in our news:
2017. Amazon launched Skype for Business alternative
Amazon has introduced its new video-conferencing service called Chime, positioning it as a competitor to Skype for Business and WebEx. Chime is a product of Amazon Web Services, the cloud-computing and storage division that plays a significant role in Amazon's operations. This online meeting solution enables users to seamlessly switch between various devices including Mac, Windows, iOS, and Android, providing access to video-conferencing, screen-sharing, file-sharing, and chat functionalities. Chime offers different pricing plans: a monthly cost of $2.50 per user for a plan that includes screen sharing and use of a corporate directory, and $15 per user per month for a comprehensive plan catering to businesses with video meetings for up to 100 participants. There is also a free basic plan available, which allows video calls for two individuals along with chat features. As Chime is backed by the security-centric Amazon Web Services, it ensures encryption for all communications and does not retain chat history.
