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Aircall vs Twilio
May 23, 2023 | Author: Adam Levine
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Cloud-based phone system and call center software solution. Instant set-up. Integrates with your favourite CRM and Helpdesk. No hardware, no deskphone.
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Twilio powers personalized interactions and trusted global communications to connect you with customers.
Aircall and Twilio are both cloud-based communication platforms, but they differ in their focus and offerings. Aircall is a comprehensive business phone system that provides features such as call routing, IVR, call analytics, and integration with various CRM and helpdesk tools. It aims to streamline communication and enhance customer interactions through voice calls. Aircall is suitable for businesses that require a dedicated phone system with advanced call management capabilities and seamless integration with other business tools.
On the other hand, Twilio is a communications platform as a service (CPaaS) provider that offers a wide range of communication APIs and tools. It enables developers to integrate voice, video, and messaging capabilities into their applications using Twilio's APIs and infrastructure. Twilio provides flexibility and customization options for businesses looking to build their own communication solutions and embed communication functionalities within their applications.
See also: Top 10 Business Phone systems
On the other hand, Twilio is a communications platform as a service (CPaaS) provider that offers a wide range of communication APIs and tools. It enables developers to integrate voice, video, and messaging capabilities into their applications using Twilio's APIs and infrastructure. Twilio provides flexibility and customization options for businesses looking to build their own communication solutions and embed communication functionalities within their applications.
See also: Top 10 Business Phone systems
Aircall vs Twilio in our news:
2021. Aircall raises $120M for its cloud-based phone system
Aircall has secured a $120 million Series D funding round. The company is focused on developing a cloud-based phone system designed for call centers, support lines, and sales teams. It offers seamless integration with popular CRM, support, and communication systems such as Salesforce, HubSpot, Zendesk, Slack, Intercom, and more. Aircall enables its customers to create local numbers and establish interactive voice response directories. The service efficiently manages call queues, allowing agents to promptly respond to incoming calls. Agents can also transfer calls and put customers on hold, while administrators have access to analytics, call monitoring, and performance tracking for effective management of the team.
2020. Aircall raises $65 million for its cloud-based phone system
Aircall, a software-as-a-service company focused on phone calls, has successfully raised $65 million in a Series C funding round. Aircall aims to distinguish itself from conventional call center solutions by offering seamless integrations with third-party services. As an example, users can view their call details within their CRM system to determine if a team member has already addressed a lead. Additionally, urgent support requests can be promptly handled by initiating phone calls directly from Zendesk.
2016. Aircall launched mobile apps for its cloud phone system
Aircall, the service that enables you to generate virtual numbers in numerous countries worldwide and share them with your team, has recently launched its mobile apps for iOS and Android, moving out of the beta phase. With these new mobile apps, Aircall customers can conveniently receive or make VoIP calls directly on their phones, without being confined to their desks. Unlike other customer support software, Aircall does not require any specialized hardware and operates on a software-as-a-service model. Aircall facilitates contact and schedule sharing, call assignment to specific team members, and provides detailed tracking of activities. This feature proves invaluable in keeping track of client interactions and whether your colleagues have already dealt with a particular client.
